Shipping & Returns

SHIPPING INFORMATION

WE SHIP TO CANADIAN ADDRESSES ONLY. WE DO NOT SHIP TO INTERNATIONAL LOCATIONS.

All Orders (with the exception of the "My Adventure brand of books" will be shipped from Alberta, Canada.

Shipping rates include: postage cost and also handling & shipping supplies.

Shipping cost varies depending on method of shipment, item and quantity ordered, and will be shown at checkout.

Processing Time

All orders are processed promptly and we commit to a 48 hr. turnaround time from the date your product is ordered, except in the rare instance when we are temporarily away from the office for urgent and unavoidable situations.

During peak shopping periods such as Christmas, it may take a bit longer to process your order due to the high volume. We appreciate your patience during these possible delays. 

If an item is temporarily out of stock or there is any anticipated delay in processing your order, we will notify you by email or phone call immediately.

We will in every case, make our best efforts to deliver your product in the time frame chosen by you during checkout, but we have no control, nor can we accept responsibility for any delays which may be caused by the Canada Post delivery service.

*** Special Note re "My Adventure Books Brand"

Please note that all books in the "My Adventure Brand Books" brand (newer Disney titles), are manufactured in a separate printery and shipped from Toronto, Ontario by a third party. Processing time for these books is a approximately 10 business days. Shipping time is additional.

Examples of these books are the Disney licensed character books that fall under the "My Adventure Books" category. These books, although manufactured at a different location, will have the same delivery time via Canada Post once mailed.

No expedite or xpresspost shipping' is available for the "My Adventure Brand Books".

Canada Post Delivery Times

Items are shipped by postal service. We typically do not offer shipping via courier such as UPS or FedEx. 

Please note that delivery times shown at checkout, refers to Canada Post shipping times only, and Does not include processing times, which can vary depending on volume of orders.

If you require expedited delivery please ensure that you select either Expedite or Xpresspost as the delivery method at checkout.

Approximate Canada Post delivery times (Which does not include processing time) are:

Canada Post Standard Lettermail Delivery: 
7-10 days delivery (Canada)

Canada Post Expedite Parcel Delivery

5-6 days delivery (Canada)

Canada Post XpressPost Delivery: 
3-4 days delivery (Canada)

FREE SHIPPING - Available on orders totaling $125.00 or more (see exclusion note below)

Products with a Fixed Shipping price are not eligible for our Free shipping offer. However the product price of products with a fixed shipping cost will still count toward meeting the minimum order threshold for free shipping. Example, your order total is $150.00 and includes an item valued at $60.00 which has a fixed shipping cost of $13.95. The price of that $60.00 item will count towards meeting the $125.00 eligibility for free shipping, but that item in itself will not be shipped for free. All the other items in your order will be shipped for free with the exception of this item that has a fixed shipping cost.

RETURNS INFORMATION

Due to the personalized nature of our products, all sales are final. Once an order has been processed, it cannot be changed or cancelled and cannot be refunded.

If YOU made a mistake in the customization information you provided us, we will replace/correct the book (if you wish) at your expense for 25% off the original price.

You will be required to return the original copy via Canada Post's Standard Mail Service.

The returned copy MUST be in good condition in order for the 25% discount to apply.

PLEASE NOTE: This does not apply to personalized products that were purchased with ANY Deal Coupon.

The customer should contact our customer service department in the event that they used a Deal Coupon. Depending on the terms and conditions of the Deal in question, it is entirely up to the discretion of Personalized Books Ontario, how the situation is handled ... The percentage discount on the reprinted book price, IF ANY, will vary.

- See more at: http://www.ontariopersonalizedbooks.com/general-information#sthash.293TU0G2.dpuf

We want your order to be made just the way you want it! We understand that sometimes we all make mistakes. Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us customerservice@personalizedstorybooks.ca if you have questions about personalization, before placing your order.

Once an order is placed, it is placed in queue to be processed. Understandably, we are not able to accept cancellations or changes to orders once your order has been processed or has entered the processing queue.

NOTE: 

If you make an error:  Upon receipt of your order, if you realize that you have made an error in the personalization you have provided for your order, depending on the item, we may be able to offer you a discount on the purchase of a new/replacement book. Please contact us to discuss your options.

If we make an error: Yes, unfortunately try as we may to avoid this, this sometimes happen. Please contact us to discuss this and we will work on each situation individually.

If YOU made a mistake in the customization information you provided us, we will replace/correct the book (if you wish) at your expense for 25% off the original price.

You will be required to return the original copy via Canada Post's Standard Mail Service.

The returned copy MUST be in good condition in order for the 25% discount to apply.

PLEASE NOTE: This does not apply to personalized products that were purchased with ANY Deal Coupon.

The customer should contact our customer service department in the event that they used a Deal Coupon. Depending on the terms and conditions of the Deal in question, it is entirely up to the discretion of Personalized Books Ontario, how the situation is handled ... The percentage discount on the reprinted book price, IF ANY, will vary.

- See more at: http://www.ontariopersonalizedbooks.com/general-information#sthash.293TU0G2.dpuf

We will accept returns or process refunds in the case of manufacturing defect only. If you believe your product has not arrived in correct format, please contact us for assistance. If it is determined that the error was caused during our production of the item, we will make every effort to ensure you receive the correct product.

Please note that all returns need to be authorized. You must phone 1-866-269-6396 to discuss your situation, and to request a return authorization. Unauthorized returns are not accepted. Please note that you may be asked to return the incorrect product to us.

If you are asked to return a product, you will be given full instructions on how to return it. Any replacement or refund is contingent on us receiving the returned product. If you choose not to return the product, you could forfeit your refund or replacement. If the return is due to an error in our production services, we will refund you the return postage.

We cannot accept responsibility for any loss, non-delivery of mail or damage which may be caused by improper handling by Canada Post on items sent by regular letter mail. Note however that all Expedite and Xpresspost shipping includes insurance for loss or damage.

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